Account checks

Clear your Gxspin Casino verification before your payout

Every licensed casino must confirm who you are, and Gxspin Casino aims to finish this check within 9 hours.

Start verification

Licensed by Malta Gaming Authority (MGA/B2C/269/2006) since 2006

Quick view

Cleared before cashout, not after

This block settles who runs the check, how long it takes and where to ask about it.

Checking party

Gxspin Casino Ltd.

Licensed under

Malta Gaming Authority, MGA/B2C/269/2006

Usual turnaround

9 hours

Latest deadline

Before the first withdrawal

Verification inbox

[email protected]

Minimum age checked

18+

How to

Where do the documents go?

Sending crisp copies first time keeps the queue moving the way Gxspin Casino likes it.

One profile, one upload area

Open your profile and look for the documents area, which is where every upload starts. If the link is missing, ask support and they will point you there.

Full frame, no cropping

Send proof of identity in colour, with all four corners visible and no glare across the face. Crop nothing, and keep the file under the size limit shown on the page.

Matching names, one sitting

Add proof of address and payment method confirmation together, so the reviewer sees matching names in one sitting. Use a bill issued recently and a card or wallet screen showing your name.

Nine hours to a decision

Leave the files to the team and expect a decision within 9 hours, then carry on with deposits and play as usual. Check the verification inbox first if anything looks unclear.

Four documents

Is a photo of my passport enough?

Use this block while you gather files, so the first upload already answers every question.

Proof of identity

ConfirmsYour name and date of birth

Must showPhoto page, all corners, in colour

Proof of address

ConfirmsWhere you live now

Must showYour name, your address, a recent issue date

Payment method confirmation

ConfirmsYour deposits come from you

Must showYour name on the card or wallet screen

Four moments

What brings the check to your door

Read this the moment the casino asks you for documents and you want to know why.

Why now, before I get paid?

Cashing out for the first time puts the check in motion, because the license requires a verified player before any payout leaves. Proof of identity, address and payment method are requested together.

Raise your limit the quick way

Asking for a higher deposit ceiling is a moment where the casino weighs what you can afford, so identity and source of funds papers are reviewed before the new limit is set.

Check your name spelling

A different name, a maiden name or an old address between your account and your papers stalls the review, so send a document that ties the two details together.

Your new card joins the account

Adding a card or wallet the casino has not seen before means the payment method confirmation is checked again, so the new route is proven to be yours before it is used.

Paperwork that shows the money is yours

Holding a Malta Gaming Authority licence, Gxspin Casino Ltd. must know where players' money comes from under MGA/B2C/269/2006. The question is routine, applied across the licensed market, and it asks about the source of your funds rather than your character.

Keep one of these ready depending on how the money reached your account.

Recent payslips or an employer letter
Bank statement showing the income
Tax return or notice of assessment
Sale contract for an asset
Pension or benefit award letter

Clearing a refused upload in one retry

Fresh paper, fresh approval. An address paper that has aged out no longer shows where you live today, so the reviewer cannot tie it to your current details. Request a fresh statement from your bank Photograph it within the same week

Sharp edges, quick approval. Edges cropped away or a soft focus hides the corners, the dates and the security marks a reviewer needs to confirm. Lay the paper flat on a dark surface Hold the phone steady in good light

From screen copy to paper photo. A screen capture loses the texture and detail of the original page, which tells the reviewer it is a copy rather than the document itself. Photograph the paper, not the screen Keep the whole page in the frame

Withdrawal on hold

Get your questions answered before you upload

We keep the check plain and quick, the way everything at Gxspin Casino should be.

What happens if my name has changed since my ID was issued?+

Send the ID in your current legal name, plus the document that shows the change, such as a marriage certificate or a deed poll. Both need to match the name on your Gxspin Casino account. If your account name is the old one, contact live chat first so the profile is updated.

Can documents be uploaded straight from a phone camera?+

Yes. Photos taken on a phone are accepted as long as all four corners sit inside the frame and the text stays sharp. Lay the paper on a flat, well-lit surface instead of holding it, and send the images as they are, without cropping them down.

How long does the check take once I have sent everything?+

Most reviews finish within 9 hours of receiving a complete set. Claims queue in the order they arrive, so a full set sent together moves faster than pieces trickling in one at a time. Live chat can confirm where your review sits.

Why was my document refused and what do I send instead?+

Refusals usually come down to glare, a cut-off corner or an expired date, not to the player. Read the reason in the message, retake that one page and send it back to [email protected]. A replacement for a single page goes back into the queue on its own.

Do I have to verify before I withdraw, or can I do it at sign-up?+

Our license requires the check at the latest before your first withdrawal. It can also be requested earlier, at registration or at the first deposit, so a set of documents sent early often costs you no waiting later. Nothing is paid out until the review clears.

Which regulator issues the license behind Gxspin Casino?+

The Malta Gaming Authority issues the licence, held under number MGA/B2C/269/2006 by Gxspin Casino Ltd., C-51123 (Malta). That licence is what obliges us to run identity and money-laundering checks on every player.

Are my documents filed once or will I be asked for them again?+

Generally one clear set covers you for the life of the account. A new upload is asked for only when a document passes its expiry date, when your details change, or on rare occasions for a fresh source of funds review.